Job Title: Quality Lead

Location: Covering our services in the South East and South West of Wales.

Salary: Competitive

Working Pattern: 37.5 hours per week – Remote Working

Role Overview

We are seeking a highly skilled and experienced Quality Lead to drive quality assurance and improvement within our Adult Social Care services across Wales.

The successful candidate will play a pivotal role in ensuring compliance with regulatory frameworks, overseeing risk management, and all aspects of governance.

They will also act as a key liaison with regulatory bodies such as CIW (Care Inspectorate Wales), ensuring that the service operates to the highest standards.

The Quality Lead will manage a team of Quality Partners.

Key Responsibilities:

Quality Assurance & Improvement:

*         Conduct regular audits and evaluations of our services to ensure adherence to high standards of care.

*         Identify areas for improvement and work with operational teams to create and implement action plans.

*         Provide guidance and advice on the continuous improvement of service delivery.

*         Lead the development, implementation, and monitoring of the Quality Assurance framework.

Regulatory Compliance:

*         Ensure compliance with CIW regulatory standards, staying updated on relevant changes in legislation and best practices.

*         Act as the point of contact for CIW inspectors, managing inspections and audits.

*         Lead on the preparation and presentation of reports for external regulatory inspections and internal governance.

Risk Management & Governance:

*         Develop and maintain effective risk management strategies, ensuring all risks are identified, assessed, and mitigated.

*         Manage governance processes including incident reporting, safeguarding, and quality improvement action plans.

*         Ensure services meet health and safety regulations and other statutory requirements.

*         Lead investigations into serious incidents, complaints, or safeguarding issues and oversee corrective actions.

Leadership & Collaboration:

*         Work collaboratively with senior management, external regulators, and other stakeholders to ensure quality standards are maintained and improved.

*         Provide leadership, advice, and support to internal teams in matters related to quality assurance, governance, and compliance.

*         Maintain strong professional relationships with key stakeholders, including CIW, local authorities, and the people we support.

Performance Monitoring & Reporting:

*         Regularly report to the senior leadership team on quality performance, risks, and regulatory compliance.

*         Lead on internal audits and present findings to senior management, identifying opportunities for service improvement.

Qualifications & Experience:

*         A deep understanding of quality assurance, regulatory compliance, and governance.

*         Demonstrable experience in working with regulatory bodies such as CIW or CQC.

*         Proven track record in leading audits and quality assurance processes in a care environment.

*         A relevant professional qualification in health and social care or a related field (e.g., NVQ Level 5 in Leadership and Management for Health and Social Care).

Skills & Competencies:

*         Excellent knowledge of CIW regulatory frameworks and inspection processes.

*         Strong leadership and decision-making skills with the ability to influence and engage stakeholders at all levels.

*         Strong analytical and problem-solving skills, with the ability to handle complex issues relating to governance and compliance.

*         Credible and professional, with excellent communication and interpersonal skills.

*         Ability to work under pressure, manage multiple priorities, and deliver results to deadlines.

*         Commitment to promoting high standards of care, safeguarding, and continuous improvement.

Desirable:

*         Prior experience as a CIW inspector or auditor.

*         Membership of relevant professional bodies (e.g., Social Care Wales).

INDF