Job Title: Quality Lead

Location: Covering our services in the South East and South West of Wales.

Salary: Competitive

Working Pattern: 37.5 hours per week – Remote Working

Our Values

We’re here to support people to flourish in a place they call home. We’re one of the largest providers of adult social care with over 4,000 colleagues supporting 1,300 people. Our approach is all about activities and co-production with the people we support. We work with them to design and plan what we do – so we can create the best experiences together.

We're very proud to be recognised as one of the best organisations to work in by ‘The Sunday Times Best Places to Work 2024’.

And we’re on a mission to benefit even more people with our uncompromising quality of care and support. It’s the professional expertise and passion of our team that makes us different. We genuinely care and we love supporting people to set and then reach their goals. Because every person deserves the very best experience – every day.

Role Overview

Fieldbay (Part of ivolve Care & Support) our vision is to be at the forefront of care and support, driving innovations that enable people to live lives full of choices and opportunities.

The Quality Lead will function as the Quality business partner to the Managing Director in all matters related to Quality Assurance and Improvement working collaboratively with the operations team to create an environment of continuous listening and learning to enhance the services, environments and outcomes that are delivered to the people we support.

The Quality Lead will manage a team of Quality Partners.

Working across Fieldbay the Quality Lead will engage with the regulatory frameworks, Quality Assurance process, Health and Safety regulation, risk management, specialist support and all aspects of governance.

The Quality Lead will drive outstanding performance and innovation through responsive and adaptable approaches to coproduction and engagement with the people we support and those involved in their care.

Skills and Experience:

• Registered Manager award (QCF5 or equivalent) or relevant professional qualification
• Experience working as an operational manager in Health and/ or social care delivering high-quality person-centred care.
• Experience of inspection in a regulatory environment (CQC/CIW), or significant experience working in Quality Assurance and Improvement.
• A comprehensive understanding of the CIW framework and associated legislation and regulations.
• Leading, managing and developing/coaching teams to deliver high-quality person-centred support.
• Developing improvements plans and sustaining quality improvement.
• Completing audits and using an evidence-based assessment to drive quality improvement.
• Using data, reporting and metrics to drive quality improvements.
• Working in partnership with the people we support and their families/careers.
• Training and/ or significant experience of undertaking independent internal reviews.
• Using information technology effectively.
• A comprehensive understanding of regulation and contract compliance inspections and frameworks.
• Developing/reviewing operating policies, processes and procedures.
• The ability to work autonomously and as part of a matrix management team.

Governance

• Contribute to and coordinate relevant forums as part of the ivolve governance structure.
• To ensure that the Fieldbay Quality Governance Team completes a schedule of quality assurance visits in accordance with the ivolve Quality Code of Practice.
• To ensure that high quality reports and quality improvement plans are produced and communicated effectively.
• To ensure that Quality Governance databases are kept up to date including Quality Hot Spots, Clinical Risk Register.
• Utilise quality data, reporting and metrics to identify themes and trends and work the Managing Director, Heads of Operations and Area Managers to take corrective action and/or recognise innovation.
• Produce high quality reports that demonstrate important learning from a management information, assurance processes and feedback from those with lived experience.
• Support the Managing Director, Responsible individuals, and Registered Managers in all aspects regulatory compliance, registration, inspection and reporting processes.

Reactive Support

• Lead on quality improvement through the development and monitoring of action plans.
• To lead and coordinate the Rapid Quality Recovery Process ensuring that support and guidance is provided to secure continued improvement.
• Support the ivolve Serious Incident Review Process by providing guidance and support to colleagues leading internal reviews and when required undertaking complex internal reviews within the organisation.
• To lead the ivolve Adverse Incident Review Process in Fieldbay.

How we will support you

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 25 days of annual leave + bank holidays and pension.

Your birthday off with pay after a year of service and there is a £300 refer a friend scheme too!

Industry-Leading Recognition

• Colleague lotto - giving everyone the opportunity to win great cash prizes
• Prize winning scratch cards aligned with values in action!
• We recognise our colleagues who go above and beyond – our ‘Heroes’ are nominated by colleagues for quarterly and annual awards
• Loyalty Scheme - recognising colleagues at work anniversaries
• Your birthday off after a years service!

Social Wellbeing

• Award-winning App for news and info
• Internal social media
• Team communities

Financial Wellbeing

• Discounts include high street, supermarkets, flash sales, gym memberships and more
• Blue Light discount programme, funded by us
• Salary Finance scheme for lower cost loans and to save for special occasions or rainy days
• Government mileage rates if you need to travel

Emotional Wellbeing

• Free confidential Employee Assistance Programme with qualified counsellors
• Free wellbeing App
• Practical advice covering things like consumer rights, anxiety, childcare and more

Training and Development to Reach Your Potential

• Learning journey that grows with you to reach care worker standards
• Specialist skills training including Autism, Dementia and Mental Health
• Career pathways that include flexible apprenticeships and nationally recognised qualifications
• Cover the cost of relevant professional memberships

5 More Reasons to Work with Ivolve

1.       Our people are pretty fabulous. We take pride and pleasure in helping others to flourish

2.       There’s a great energy across the business and a strong sense of teamwork

3.       Very few jobs have such an impact on people’s lives – we bring joy to people every day

4.       We have a proud history, we’re a big organisation of over 3,600 colleagues supporting over 1,100 people

5.       We build and nourish relationships with the people we support

INDF